Business Communications

This course develops the communication skills needed to succeed in professional settings. Students learn how to write and present clear, audience-focused messages across common workplace situations, including routine requests, cross-cultural communication, persuasive recommendations, difficult conversations, and data-informed reporting. Emphasis is placed on clarity, tone, structure, and choosing the right communication channel for the message and audience.

Through applied modules and assignments, students practice turning ideas into usable business communication: concise emails, organized reports, actionable recommendations, and polished presentations. By the end of the course, students will be better prepared to communicate professionally, collaborate effectively, and represent themselves with confidence in academic, workplace, and career contexts.

Learning Outcomes

By the end of the course, students will be able to:

• Apply core business communication principles including audience awareness, purpose, tone, and clarity.
• Adapt written and verbal communication for diverse audiences, cultures, and workplace contexts.
• Produce clear routine and positive messages, including requests, updates, and confirmations.
• Deliver negative or sensitive messages using professional, ethical, and constructive approaches.
• Create persuasive messages and recommendations supported by evidence and audience-centered reasoning.
• Write concise reports and data-driven summaries that highlight insights and actionable next steps.
• Design and deliver professional presentations with organized structure and strong visual support.
• Prepare effective career communication materials such as resumes, cover letters, and professional correspondence.